General Policy 
 

• When providing a service in a customer's personal home at the time of service, the space is considered a home and a work place for the service provider and client. This means that the work space must be safe, functional, and free of potential hazards for everyone's safety. This includes, but is not limited to, in-home smoking, sharp objects, bio-hazardous materials, gas leaks, no running water, without electrical power, or unsanitary conditions of any kind. The service provider has the right to refuse or discontinue any service at any point if the environment becomes unsafe. 

 

• Pets must be put in a separate part of the home upon arrival and before the service provider is able to enter the home. This is done for our safety and health reasons considering some clients are allergic to animals, we do our best to keep them separate from our clothing and work materials as a precaution for everyone.

• If a client smokes inside of the home we are not able to provide a mobile service for the safety of the provider. Upon arrival if there is indoor smoking and the client did not divulge that information but agreed to the general policy, they will be responsible for the full cost of the scheduled service and travel cost.

• When a client makes an appointment and agrees with the general policy, accept that the home meets these requirements. If the service provider arrives to the appointment and can not provide the service due to an issue in the work space, the client is still required to pay for their requested service in full, including travel cost.

Cancellation Policy 
If the client needs to cancel their appointment, it is required that they notify their service provider (Mandy) 24 hours before the scheduled appointment to avoid a cancellation fee. The way to contact Mandy is at 480-707-8504. If the client needs to cancel later than 24 hours of the scheduled service, they are still required to pay for the agreed upon service in full minus the travel cost. 

How it Works
When your service provider arrives:- Products are provided by the stylist to complete the requested services.- The spaces that services can be provided in are, kitchens, bedrooms ( if client is bed bound only), and general living spaces. Services can not be provided outside, in garages, or bathrooms for health and safety reasons. Your service provider is driven by efficiency and the delivery of high quality results; to achieve this, a functional space such a the ones listed above are required.What do you need to do to prepare for an in-home service?Nothing is needed ahead of time when preparing for an in home service. It is preferred that you wait until your service provider arrives so that you can organize the space together.  Your stylist will need access to outlets, running water, adequate lighting, 2-3 hand towels depending on the service and a chair that at its tallest point, does not exceed the mid shoulders of the client.

My promise to you
As your service provider it is my duty to address every appointment with patience, respect, and compassion. I understand that we may not feel our best everyday, however, when people are met with kindness and care even the hardest days can become better.

My promise to you is that no matter the circumstances, I am here to provide you with the best in-home hair service possible. I value you and care deeply about your individual needs. Providing in-home services to the people of my community has been a passion for 13+ years and will continue for many more years to come.

Your hairstylist,
Mandy M.